Customer Portal & Social CRM Solution

Clearvale's customer portal and social CRM solution for Customer Relationship Management and Support allows companies to manage relationships and improve customer engagement. Using Clearvale Enterprise, an externally facing website can be created that is dedicated to engaging and interacting with customers, building trust and loyalty, leading to repeat business. Customer engagement tools such as blogs and forums give companies the ability to listen and respond to their customers, make announcements, and encourage interaction among customers and employees.

Information can easily be moved from the externally facing customer portal to the company’s private enterprise social network. Colleagues can internally discuss and analyze the questions and comments left on the customer site, and more easily understand and adapt to the needs of their customers.

Social CRM features include the ability to

• Create and maintain external facing websites designed for customer engagement
• Monitor conversations centered around your company, products and services
• Encourage interaction between customers and employees
• Respond directly to customer questions and comments
• Track and collect information provided via a customer portal and share it with the company’s internal enterprise social network for analysis